Privacy Policy
Effective Date: 26 October 2026
1. Introduction
Urban Invisible Grills (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share through our website. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or contact us regarding our invisible grill products and installation services.
2. Information We Collect
We may collect the following information when you interact with our website:
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Personal Information: Name, phone number, email address, and other contact details you provide through our enquiry forms.
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Service Information: Property location, installation requirements, preferred appointment dates, and details about the services you request.
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Technical Information: IP address, browser type, device information, pages visited, and website usage data.
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Communication Details: Information you provide when contacting us by phone, email, WhatsApp, or other communication channels.
3. How We Use Your Information
We may use your information to:
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Respond to enquiries and service requests.
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Provide quotations and installation information.
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Schedule site visits and installation appointments.
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Communicate updates regarding our services.
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Improve our website, customer experience, and service quality.
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Maintain business records and comply with applicable legal obligations.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour, and measure website performance. Third-party services, such as analytics or advertising platforms, may also use tracking technologies where enabled.
You can manage or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.
5. Sharing of Information
We do not sell your personal information. We may share information with trusted service providers, website hosting providers, analytics services, communication platforms, or other partners when necessary to operate our business and provide our services. We may also disclose information when required by law or to protect our legal rights.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, maintain business records, resolve disputes, and meet applicable legal requirements.
8. Your Privacy Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also request that we stop sending promotional communications. Certain information may need to be retained where required by law.
To make a privacy-related request, please contact us using the details provided below.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, content, or security. We encourage you to review their privacy policies before sharing personal information.
10. Children’s Privacy
Our website is intended for individuals seeking home, residential, or commercial safety solutions. We do not knowingly collect personal information directly from children without appropriate authorisation where required by law.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, or legal requirements. Any updated version will be published on this page with a revised effective date.