Terms & Conditions
Effective Date: 26 October 2026
1. Introduction
Welcome to Urban Invisible Grills. These Terms & Conditions govern your access to and use of our website and the services we offer. By accessing our website or submitting a service enquiry, you agree to these terms. If you do not agree, please discontinue use of the website.
2. Our Services
Urban Invisible Grills provides invisible grill solutions for balconies, windows, terraces, staircases, child safety, pet safety, and pigeon prevention, subject to availability and site suitability.
The final scope of work, materials, specifications, pricing, and installation schedule will be confirmed through a quotation or separate agreement with the customer.
3. Enquiries and Quotations
Submitting an enquiry through our website does not constitute a confirmed order or installation booking.
Quotations may depend on measurements, site conditions, material requirements, installation complexity, and the customer’s selected specifications. We reserve the right to revise a quotation if the original requirements or site conditions change before work begins.
A quotation will be valid for the period specified in the quotation document.
4. Pricing and Payments
Prices, advance payments, payment milestones, and applicable taxes will be communicated to the customer before confirmation of the work.
Customers must make payments according to the agreed quotation or written agreement. Any additional work, changes in specifications, or extra materials may incur additional charges, subject to customer approval.
5. Site Inspection and Installation
Installation schedules are subject to site accessibility, material availability, weather conditions where relevant, and other reasonable operational requirements.
Customers are responsible for providing safe and reasonable access to the installation area. Any necessary permissions from property owners, apartment associations, or building management must be obtained before installation.
Unexpected site conditions may require adjustments to the installation plan, timeline, or quotation.
6. Product Specifications and Appearance
Invisible grill systems are designed to provide a discreet safety barrier while maintaining visibility. Actual appearance may vary depending on the property layout, installation conditions, cable specifications, lighting, and selected materials.
Customers should confirm the final specifications and installation requirements before approving the work.
7. Safety Disclaimer
Invisible grills are intended to provide an additional safety barrier. They must not be treated as a guarantee against all accidents, falls, intrusions, or other risks.
Customers must use and maintain the installation appropriately and ensure that children and pets are supervised where necessary. Invisible grills should not replace required building safety measures, emergency exits, fire safety provisions, or applicable building regulations.
8. Warranty and Maintenance
Any warranty, if offered, will be subject to the terms specified in the applicable quotation, invoice, or written warranty document.
Customers should follow the recommended maintenance instructions and report any visible damage, loosened cables, corrosion, or other concerns promptly.
Damage caused by misuse, unauthorised modifications, improper maintenance, external impact, or circumstances excluded under the applicable warranty may not be covered.
9. Cancellations and Refunds
Cancellation requests must be communicated directly to Urban Invisible Grills.
Any applicable cancellation charges, refunds, or adjustments will depend on the agreed terms, work already completed, materials purchased or customised, and applicable law. No provision in these terms limits any refund or cancellation rights that cannot legally be excluded.
Customers should review the payment and cancellation conditions before confirming an order.
10. Website Content and Intellectual Property
All original text, graphics, photographs, branding, logos, and other website materials are protected by applicable intellectual property laws, unless otherwise stated.
You may not copy, reproduce, distribute, modify, or commercially use our website content without prior written permission, except where permitted by law.
11. Website Use
You agree not to misuse our website, attempt unauthorised access, submit false information, interfere with website functionality, or engage in activities that violate applicable laws.
We may restrict access to website features where reasonably necessary to protect the website, our business, or other users.
12. Limitation of Liability
To the extent permitted by applicable law, Urban Invisible Grills shall not be liable for indirect or consequential losses arising from the use of this website or circumstances beyond our reasonable control.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law. These terms do not override any rights or remedies available to customers under applicable consumer protection laws.
13. Third-Party Services
Our website may contain links to third-party websites, maps, communication platforms, or other services. We do not control and are not responsible for third-party content, availability, or policies.
14. Changes to These Terms
We may revise these Terms & Conditions from time to time. Updated terms will be published on this page with a revised effective date. Continued use of the website after changes take effect will be subject to applicable law.
15. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts in [City, State], subject to applicable law.